Privacy Policy

Effective Date: February 10, 2025
Last Updated: February 03, 2026

Total Care Home Health Service LLC ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website (https://www.totalcarehomehealthservice.com/) or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and non-personal information:

a. Personal Information (Provided by You)

Contact Information: Name, phone number, email address, mailing address
Communication Information: SMS messages, emails, and other communications you send to us
Service Information: Information related to inquiries, appointments, or services requested

b. Automatically Collected Information

When you visit our website, we may automatically collect:

Pages visited & time spent
Referral source (how you found us)

We collect this data using cookies and tracking technologies.

2. How We Use Your Information

We may use the collected information for the following purposes:

Provide and manage our services
Respond to inquiries and customer support requests
Send appointment reminders, service updates, and relevant notifications
Communicate via phone, email, or SMS (only with your consent)
Improve our website, services, and customer experience
Comply with legal and regulatory requirements

3. SMS Consent and Messaging

If you provide your phone number and explicitly opt in, you may receive SMS messages from Total Care Home Health Service LLC. SMS messages may include:

Appointment reminders
Service updates
Customer support communications

How SMS consent is collected:
SMS consent is obtained when you check the SMS consent box on our website form or otherwise explicitly agree to receive text messages from us.

Important SMS disclosures:

Message frequency may vary
Message and data rates may apply
You may opt out at any time by replying STOP
For assistance, reply HELP or contact us directly

SMS consent is not shared with third parties or affiliates.

4. How We Share Your Information

We do not sell or rent your personal information.

We may share your information only in the following circumstances:

Service Providers: With trusted third-party vendors (such as website hosting providers, SMS delivery platforms, or communication tools) solely to help us operate our services and deliver messages
Legal Requirements: When required by law, regulation, subpoena, or court order

All service providers are required to maintain the confidentiality and security of your information and may only use it to perform services on our behalf.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no system is completely secure, we take appropriate steps to protect your data.

6. Third-Party Links

Our website may contain links to third-party sites (e.g., social media, external resources). We are not responsible for their privacy practices. Please review their policies before providing any information.

7. Your Rights & Choices

You have the right to:

Request access to your personal information
Request corrections or updates
Request deletion of your personal information, subject to legal and regulatory obligations
Opt out of SMS communications at any time by replying STOP
Opt out of non-essential communications

To exercise these rights, please contact us using the information below.

📩 Email: info@totalcarehomehealthservice.com
📞 Phone: (786) 916-0884

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Continued use of our website after changes means you accept the updated terms.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📍 Total Care Home Health Service LLC
🌐 Website: https://www.totalcarehomehealthservice.com/
📩 Email: info@totalcarehomehealthservice.com
📞 Phone: (786) 916-0884